Managing Emotional Intelligence
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Emotional intelligence refers to the ability to identify and manage one’s own emotions, as well as the emotions of others. Emotional intelligence is generally said to include a few skills: namely emotional awareness, or the ability to identify and name one’s own emotions; the ability to harness those emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes both regulating one’s own emotions when necessary and helping others to do the same.
Emotional Intelligence is an Essential Trait for Effective Managers. But Like Any Skill, It Can Be Developed.
You need to be able to communicate bad news as much as good and be able to manage conflicts and challenging situations. Conflict management techniques involve the following steps:
- Be aware of the conflict.
- Take a considered and rational approach to conflict.
- Investigate the situation.
- Decide how to tackle the conflict.
- Let everyone have their say.
- Identify options and agree on a way forward.
- Implement what has been agreed.
- Evaluate how things are going.
- Consider preventative strategies for the future
Goleman established how emotional intelligence can be best used in the workplace, and devised assessments for measuring an individual’s emotional intelligence. Here’s how you can apply the five elements.
